We encourage all customers to access any customer support portal provided by your local Carpio representative as the first step to resolve an issue. Our regional support portals allow you to open a case on a dedicated support website. On the local customer support portal, customers have access to product information, alerts, notices, downloads, documents, updates and upgrades. Services customers are typically provided with an SLA matched to their needs with access to qualified advisors on the applications used in their environment. Support response times will be driven by your SLA or our standard technical support procedures in your region.
If further assistance is needed, then customers may contact the closest Carpio Technical Support Office via email or telephone.
North America Support Office
Phone: (919) 654-4574
Email: support_na@carpio.com
Brazil Support Office
Phone: (5548) 3207-1770
Email: support_br@carpio.com
For additional information about our products or technical support policies, please contact us.