Solution Manager is the new solution from SAP specifically created to enhance the support process between SAP and its customers. Solution Manager serves as a dashboard that enables companies to improve software reliability and enhance technical support for all aspects of SAP deployments.

Solution Manager provides tools, integrated content, services and best practices to help customers implement, operate and monitor applications with optimal visibility across the entire SAP landscape. It helps customers reduce total cost of ownership (TCO) by helping customers operate its SAP applications at optimal levels as well as implement SAP applications as quickly as possible.

Solution Manger has been available since January 2007 and starting in April 2007, Solution Manager will be the only source from which customers can communicate with SAP’s global support center to communicate about technical issues and receive maintenance updates.

Carpio

Carpio has dedicated teams of highly trained consultants to assist your organization to implement Solution Manager and train your staff. Our team of consultants has been trained in al modules of Solution Manager modules have the experience necessary to insure a successful implementation..

Our project implementation approach is based on years of experience in dozens of projects. Our team is focused on getting your organization up and running quickly and at an economical cost while our full service programs will meet the needs of more complex initiatives.

Our services include:

• Consulting Services
• Implementation & Configuration
• Optimization
• Support & Maintenance
• Training

SAP Solution Manager Modules

Implementation Tools

Solution Manager has total control of the implementation life cycle by creating an implementation blue print in accordance with the business requirements. Documents and controls the configuration and calibration of the application. It plans and controls application testing plans through the Test Manager and creates end user documentation.

Solution Monitoring

It continually monitors all SAP applications to detect any deviation from optimal performance levels as soon as possible to allow the fastest possible correction in order to return the application to optimal performance.

By this continuous proactively monitoring all applications, Solution Manager is able to alert of any serious situation prior to becoming critical by automatic email alerts. Solution Manager can be connected to the service desk to automatically create trouble tickets ensuring the fastest possible time to problem resolutions.

Service Desk

The biggest support challenge is to solve support issues as quickly as possible. To accomplish this, an organization requires a combination of technical and business knowledge, an efficient control of support incidents, as well as an effective support process. Service Desk is an effective tool to correctly manage all aspects of your support incidents to ensure optimal resolution.

Change Request Management

Incident support resolution can create the need to reconfigure your SAP application or to develop a custom fix. The Change Request Management tool will manage the process of developing the custom fix through development, QA and testing and ultimately to implementation in the production system. The Change Management tool will follow the organization’s procedures to ensure the overall quality of the technical change.

Maintenance Optimizer

SAP’s global service support offers its customers periodic product releases. These releases are presented via support packages or support notes. SAP Optimizer is used to implement these new releases. Maintenance Optimizer will also check to confirm if the customer is up to date in all new product releases.

Benefits of SAP's Solution Manager

Some of the benefits to using the Solution Manager include:

• It is available at no additional cost to customers currently paying software maintenance to SAP.
• Ability to proactively monitor alerts and errors during implementation of new solutions as well as already installed SAP solutions.
• Significant reduction in response time from the SAP support call center minimizing operational down time.
• Reduction in the implementation and optimization cycle of new solutions through the use of out of the tools and templates.
• Increase in the ROI as new solutions are implanted faster.
• Reduction in maintenance costs of SAP applications

To learn more about Solution Manager and our Services please contact us!